Working with challenging Families

Understanding types of resistance and developing strategies for effective engagement. The course considers how to respond to hostility, aggression and conflict during work with children, young people and their families.

For: Managers and Supervisors, Social Workers, Children & Family Support, Foster Care, Residential Workers, Youth Support Service Staff, Youth Offending Team, Children Centre Staff

This course aims to consider ways of addressing hostile, aggressive or conflictual encounters in work situations. It considers the meaning of behaviour and offers strategies for supporting the development of positive behavioural responses and skills in diffusing tense situations. This course is delivered by a variety of methods. These may include small and large group work activities, case studies, group presentations, formal teaching input, question and answer sessions and practice examples. Methods of delivery will be adjusted to suit the needs of each individual group. The course can be delivered either single agency or to a mixed audience. Safeguarding and equality and diversity are key themes that exist within the course content.

Our Courses

Course content can also be tailored to meet specific organisational requirements following consultation where specific focus has been identified e.g. through Ofsted recommendations.

Behind Closed Doors: supporting children who live with violence

The course explores issues of domestic violence and the impact it has on children when they witness or live with violence.

Working with challenging Families

Understanding types of resistance and developing strategies for effective engagement. The course considers how to respond to hostility, aggression and conflict during work with children, young people and their families.

Awareness of mental health issues and considerations for working with children and young people

This course aims to offer an opportunity for participants to develop an awareness of mental health issues in children and young people.

Understanding and working with neglectful parenting

The aim of this course is to give participants an understanding of what constitutes neglectful parenting and consider professional responses that take into consideration developmental needs of children.

Understanding Self Harm (Working with Children and Young People)

This course will explore issues of self-harm in children and young people and consider ways of supporting the individual and managing self-harm behaviours.

All Behaviour has meaning (Encouraging positive behaviour in Children and Young People)

This course aims to consider ways of addressing behavioural issues in children and young people. It considers the meaning of behaviour and offers strategies for support the development of positive behavioural responses linked to children and young people’s developmental stages.

​Developing motivational interviewing techniques in work with children and young people

This course aims to introduce participants to theories of motivational interviewing to enable children and young people to engage in change.

Attachment Separation and Loss

This course considers a range of issues relating to attachment separation and loss issues experienced by children, young people and their families.

​Applying Child Development knowledge in practice

This course considers a range theories relating to child development and the relevance of these to assessing the needs of children and young people.

Understanding assessment and analysis

This course aims to develop practitioner’s knowledge and understanding of assessment and analysis and the importance of multi-agency working.

Understanding and using Morrison’s 4x4x4 supervision model in post crisis support for staff in social care

​Incidents at work can be costly to both individuals and organisations. Staff who experience physical or psychological threats or witness distressing events are more likely to experience mental ill health if effective support is not provided.

Using supervision effectively for supervisees

​This one-day course will develop a greater understanding of the value and necessity for supervision and offer a structure for using reflective practices in supervision sessions.

Reflective Supervision for supervisors in social care

​Enhancing Outcomes for Children and Young People. This programme aims to offer managers and supervisors an opportunity to support and maintain the fulfilment of supervision within the context of organisational requirements.

Testimonials

Dawn delivered a two day Motivational Interviewing course to a range of workers working under the umbrella of the East Riding Youth Support Service in March 2012. The training was written to meet the needs of staff from diverse backgrounds, with different training needs. Feedback from the workshops has been excellent ! Staff commented that they found Dawn's presentation skills "powerful", "inspirational" and "refreshing" and that the course content was “responsive to the needs of the group", "gave staff the confidence to deliver" and overall was "innovative and refreshing"
Vick Harley
Information, Advice and Guidance Theme Lead, East Riding of Yorkshire Council
We commissioned O'Neill Training Solutions to initially deliver a couple of two day courses for us, and the excited and positive feedback we received from participants was amazing! It is training that creates a buzz and changes practice! We have since commissioned further training from Dawn at OTS. Some of the comments from participants were: "A professional and knowledgeable facilitator” “Really enjoyed your style, Dawn, so totally different - I will be recommending you" "One of the best courses I have been on in a long while" “Brilliant and engaging, took me out of my comfort zone"
Diane Calverley
Kirklees Learning & Organisational Development Team
“I hired Dawn at very short notice to deliver a series of Safeguarding events for one of my oldest clients. The contract was very important to me, as the local authority had always delivered the course internally prior to us being given the opportunity in February 2014. I needn't have worried! Dawn was very professional in her approach, bonded with the client immediately, and quite frankly performed beyond my expectations. Dawn covered for another Associate Trainer of mine who had taken ill, but whenever I get the chance to offer her work in future, I will, without hesitation."
Paulytheridan
Health & Social Care Training Provider
“Dawn has a huge measure of personal integrity and emotional intelligence. Her understanding of the mechanics and benefits of staff supervision and how these can be exported to other areas is ground breaking and well worth commissioning. She will deliver a bespoke high-quality training with supporting materials."
Martin C Calder
Director Calder Training & Consultancy Ltd

Contact Us

For further detailed course information and learning outcomes please feel free to contact:

Dawn O’Neill
Independent Social Worker, Trainer and Consultant
O’Neill Training Solutions Ltd
207 Marlborough Avenue
Hull
HU5 3LF
Tel: 07515 637737
Email: dawnoneill@icloud.com + info@ots-ltd.com

*Some course costs may be negotiable dependent on number of courses booked.
For further information give me a call

About Us

I am an independent trainer and consultant with over twenty years social care experience. My specialism is in delivering supervision, assessment and motivational interviewing training to the social care workforce in relation to children, young people and vulnerable adults.

Contact Info

Get In Touch

If you want to learn more about our courses, feel free to contact us so we can discuss your needs further.

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